Refund policy

Aeonic Frets, every guitar is individually selected, carefully inspected, and professionally set up before it reaches you. Because of the hands-on nature of this process and the fact that we are not a traditional retail shop, returns are limited and handled with care  

Returns

We offer a 2-day return window from the date of delivery.

To be eligible for a return:

 

• You must notify us within 48 hours of delivery
• The guitar must be returned in the same condition it was received
• The item must include all original contents (case, case candy, accessories, etc.)

Restocking Fee & Return Shipping

 

• All approved returns are subject to a 15% restocking fee
• Buyer is responsible for return shipping costs
• We strongly recommend using a fully insured shipping method, as you are responsible for the item until it is received back

 

Non-Returnable Situations

Returns may be denied if:

• The item shows signs of use, wear, or damage after delivery
• The return is requested outside of the 2-day window
• The item is not returned with all included components

Damaged Items (Shipping Protection)

Every guitar is shipped with full insurance coverage.
If your item arrives damaged:

• Contact us immediately with photos of the damage and packaging
• We will work with you to either:
  
• Cover the cost of repairs, or
• Provide a full refund upon return
  

Damage claims must be reported promptly so we can file with the carrier.

Final Notes
We take pride in accurately representing every instrument with detailed descriptions and high-quality photos. If you have any questions before purchasing, we encourage you to reach out—we’re happy to help ensure it’s the right gfit.